Blog

The Power of “We”: Why Inclusive Hotel Workplaces See More Success

Hotel human resources and executive teams can make the best-laid plans for diversity initiatives, but they will never see success without truly inclusive hotel workplaces for their teams. This brings about two questions for hotel owners – “What does it mean to be inclusive?” and “Why should I care?”. Inclusive workplaces consist of employees who… Read more »

How to Tell if Your Country Club Marketing is Stuck in the Rough

Most likely, your country club takes pride in its storied history and deep-rooted traditions. However, this commitment to tradition shouldn’t extend to your marketing tactics. To attract new demographics and engage existing members, your club should keep its communications and messaging fresh. Not sure if your country club marketing is falling behind? Here are a… Read more »

The Pros and Cons of Dynamic Pricing for Restaurants

The hottest topic of discussion at industry conferences lately has been dynamic pricing for restaurants, a data-backed strategy that adjusts menu prices on demand. This strategy, also known as “surge pricing”, has been successful in other industries like ride-sharing and airlines, but its implementation in the restaurant industry is still up for fiery debate. Here… Read more »

2024: A Year of Better Employee Benefits in Hospitality

what employer benefits are today's hospitality employees looking for

Whether voluntarily or legally obligated, hospitality employers have made record-setting pay rate increases in 2023. However, many companies are still struggling to attract talent due to a low unemployment rate. When employers compete for talent in a small talent pool, they need more than increased pay to gain the upper hand. These conditions will produce… Read more »

The Dos and Don’ts of Handling Bad Restaurant Reviews

Between the rise in unreliable third-party to-go orders and a recent wave of price increases, there has been an increase in nasty reviews online. For some restaurant managers, over-the-top, bad reviewers simply do not merit a response, especially if the diners were unruly or rude. But responding to these might be in a restaurant’s best… Read more »

What Does It Take to Become a Hotel General Manager?

Whether you are a hotel professional trying to climb the ladder, or transitioning mid-career into hotels, the path to becoming a hotel general manager can sometimes be unclear. While each brand, region, and even property has its quirks, there are a few things that every hotel manager needs to be successful. Consider these skills when… Read more »

4 Strategies to Attract Gen Z Workers to Senior Living

Even though senior living staffing has improved immensely since the pandemic, attracting new staff is the number one priority for many senior living communities in 2024. Where can communities find fresh talent that can grow and develop with the senior living industry? Since Generation Z will make up 30% of the total workforce by 2025,… Read more »

How Generation Z is Already Impacting Membership at Country Clubs

Which generation has the most influence over how Country Clubs are evolving? Is it the Millennials, one of the fastest-growing groups of new golfers? Or is it Generation X (aged 42 – 57), which currently holds the highest utilization increase of Country Clubs? Or is it Generation Z, the current members’ children who can’t yet… Read more »